1. Shipping Policy
STORE PICKUP – 8129 Harvie Road, Surrey BC V4N 6A8
- Our warehouse is our office where it all comes together. Here we ship our orders and have our store set up with a full supply of inventory for local shoppers and curbside pickup.
- Pickup and Shopping hours are on our Farm Shop page. If you need a different pick-up time, send us an email and we are happy to set a time that works for you. email@example.com 604.866.6060
- Curbside pickup orders will be held for 30 days only. Unless other arrangements are made previous to 30 days, items will no longer be held and be un-refundable.
FLAT RATE SHIPPING – in Canada & the USA
- Orders are generally shipped within 72 hours (Monday – Friday) using Canada Post. Canada Post’s delivery standard is 2 – 7 days.
- A Flat Rate shipping fee of $15 applies to shipping to all parts of Canada and the USA.
FLAT RATE SHIPPING – International
- Orders are generally shipped within 72 hours (Monday – Friday) using Canada Post. Canada Post’s delivery standard is 2 – 7 days.
- A Flat rate shipping fee of $45 applies to orders shipping to accepted International destinations.
2. Use of our Website
You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract.
You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems.
3. General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.
You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.
4. Products or Services
All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.
Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian or US dollars depending on your originating IP address.
We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.
We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.
5. Links to Third-Party Websites
Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.
6. Use Comments, Feedback, and Other Submissions
You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.
You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.
You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party.
We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.
7. Social Media Promotions / Coupon Codes
Availability of Products and Features
All product features, including availability, prices, charges and fees in effect, are subject to change at any time without notice. Hairy Back Ranch reserves the right, with or without prior notice, to limit the availability of or discontinue any product; to restrict or cancel any purchase; and to refuse any order made by you. Certain products are subject to additional terms, conditions, policies and disclosures. We reserve the right to limit your order or the quantity of a particular product that you may order.
The prices applicable to your order will be those in place on the date the order was placed. Promotional prices and discount offers are valid only during the applicable period indicated in the promotion and are based on regular prices. Such promotional prices may be available online only and not be available in the Hairy Back Ranch Farm Shop. Likewise, promotional prices and discount offers offered in the Hairy Back Ranch Farm Shop store or on other sites or social media channels may not be available through the website. Prices at physical Hairy Back Ranch Farm Shop store or on other sites may vary from the prices listed on the website, and Hairy Back Ranch will have no obligation to honour or match such prices. In the event a product is listed at an incorrect price due to a typographical or other error, Hairy Back Ranch shall have the right to cancel any orders for products listed at the incorrect price upon notice to you, whether or not the order has been confirmed. Prices are in Canadian dollars, are subject to change, and do not reflect any applicable taxes.
Unless otherwise noted, coupon codes are valid only on orders placed via the website, subject to the terms of this section. Coupon codes can be applied to your order by entering the code at checkout. All coupon codes have an expiration date after which they will no longer apply. Coupon codes may be adjusted if the total discount value is greater than the value of your order. We reserve the right to withdraw or cancel any of our coupon codes at any time, either as a whole, or for specific goods or delivery areas. If this happens, then the coupon codes may not be used for any orders placed after the date of withdrawal or cancellation. We reserve the right to reject or cancel the use of a coupon code where fraud or illegal misuse is suspected. You will have no claim against us in respect of such rejection or cancellation of a coupon code. We are not liable to any customer or household for any financial loss arising out of the cancellation or withdrawal of any coupon code or any failure or inability of a customer to use a coupon code for any reason.
8. Social Media Terms and Conditions
Hairy Back Ranch welcomes your comments and contributions to third party social media platforms using a Hairy Back Ranch Tag, as defined herein (a “Social Media Post”). However, you acknowledge that if you submit, upload or post any Social Media Post you are granting Hairy Back Ranch a non-exclusive, transferable, perpetual, irrevocable, worldwide, royalty-free, sublicensable, assignable and transferable license to collect, use, reproduce, copy, modify, adapt, delete from, prepare derivative works based on and publicly perform, display, transmit, promote, and distribute such Social Media Post for any purpose whatsoever and without restriction. You also grant and are authorized to grant Hairy Back Ranch the right to use, without consideration, any name or likeness you submit with any Social Media Post. You agree this license is effective automatically (without further action by you) when you submit, upload or post the Social Media Post. Hairy Back Ranch shall have no obligation to use your Social Media Post. As used herein, “Hairy Back Ranch Tag” means any tag (e.g., hashtag) that consists of, or refers or links to, a Hairy Back Ranch brand, trademark or the name of a Hairy Back Ranch product or campaign.
You agree to release and discharge Hairy Back Ranch from all and any obligation to pay you for any use of your Social Media Post and any of the intellectual property rights contained therein in connection with the uses described above.
You should not submit, upload or post any Social Media Post that: (i) you are legally prohibited from submitting, uploading or posting; (ii) contains product or service ideas that you intend to derive revenue from; or (iii) includes information you wish to remain confidential. You understand that your Social Media Post may be made publicly available and Hairy Back Ranch is not responsible for any use or misuse (including any distribution) by any third party. IF YOU CHOOSE TO SUBMIT ANY PERSONAL INFORMATION THROUGH YOUR SOCIAL MEDIA POST, YOU DO SO AT YOUR OWN RISK.
You represent and warrant that: (i) you own or otherwise control all the rights in any Social Media Post you submit, upload or post (ii) you have permission from any person(s) appearing in your photos to grant the rights herein, and (iii) that the Social Media Post is non-infringing and does not otherwise violate the rights of any person or entity. You will indemnify Hairy Back Ranch for all claims resulting from Social Media Posts you submit, upload or post.
You are responsible for the submitting, uploading or posting of any Social Media Posts. Therefore, you agree to not do any of the in connection with a Social Media Post:
- submit, upload or post material that is copyrighted, unless you are the copyright owner or have the permission of the copyright owner;
- submit, upload or post material that reveals trade secrets, unless you own them or have the permission of the owner;
- submit, upload or post material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others;
- submit, upload or post material that is false or fraudulent;
- submit, upload or post material that is unlawful, deceptive, misleading, invasive of another’s privacy, harmful, tortious, offensive, threatening, abusive, defamatory, libelous, harassing, vulgar, obscene, profane, hateful, fraudulent, sexually explicit, racially, ethnically or otherwise objectionable;
- submit, upload or post advertisements or solicitations of business;
- reveal any personal information about another individual, including another person’s name, address, phone number, electronic mail address, credit card information or any other information that could be used to track, contact or impersonate that person;
- submit, upload or post material that constitutes unauthorized or unsolicited advertising, junk or bulk e-mail (“spamming”), chain letters or any form of lottery or gambling;
- submit, upload or post material that imposes an unreasonable or disproportionately large load on any third party social media account operated by Hairy Back Ranch (a “Hairy Back Ranch Account”), or attempts to gain unauthorized access to a Hairy Back Ranch Account, through password mining or otherwise;
- submit, upload or post material that contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any Hairy Back Ranch Account or to damage or obtain unauthorized access to a Hairy Back Ranch Account;
- submit, upload or post material that disguises the source of a Social Media Post;
- submit, upload or post chain letters, pyramid schemes, political campaigning or spam; or
- impersonate another person.
If your name or likeness appears in a Social Media Post which you did not post or authorize, you may contact us to request removal of such post by contacting us either on our related social media page or through any of the methods described here on our website.
9. Your Personal Information
10. Errors and Omissions
Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.
We do not undertake to update, modify or clarify information on our website, except as required by law.
11. Disclaimer and Limitation of Liability
You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components.
The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website.
In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.
Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.
You agree to defend and indemnify us, and hold us and our affiliates harmless,, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.
13. Entire Agreement
The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.
Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.
Any headings and titles herein are for convenience only.
If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
17. Governing Law
18. Questions or Concerns
Please send all questions, comments and feedback to us at firstname.lastname@example.org.