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Our Shipping Policy
STORE PICKUP - 8129 Harvie Road, Surrey BC V4N 6A8
  • Our warehouse is our office where it all comes together. Here we ship our orders and have our store set up with a full supply of inventory for local shoppers and curbside pickup.
  • Pickup and Shopping hours are Wednesdays 10 AM to 2 PM. If you need a different pick-up time, send us an email and we are happy to set a time that works for you. info@hairybackranch.com 604.866.6060
  • Curbside pickup orders will be held for 30 days only. Unless other arrangements are made previous to 30 days, items will no longer be held and be un-refundable.
FREE SHIPPING - in Canada for orders over $50
  • Orders are generally shipped within 72 hours (Monday - Friday) using Canada Post. Canada Post's delivery standard is 2 - 7 days.
  • Free shipping on orders over $50 in Canada (excluding taxes).
  • A Flat Rate shipping fee of $10 applies to orders under $50 (excluding taxes) and applies to shipping to all parts of Canada.
FLAT RATE SHIPPING - USA and International
  • Orders are generally shipped within 72 hours (Monday - Friday) using Canada Post. Canada Post's delivery standard is 2 - 7 days.
  • A Flat rate shipping fee of $10 applies to orders shipping to the USA
  • A Flat rate shipping fee of $40 applies to orders shipping to accepted International destinations.

Refund Policy

Our intent at Hairy Back Ranch is to create products of exceptional quality and value. If you have experienced less than this, we want to know.

If you are not happy with your purchase, return it to us within 30 days and you will be refunded without question.

Please include your original receipt with your purchase.

Customer service is one of the most important services we can provide to our customers. At Hairy Back Ranch we want to go over and above your expectations. If we can be of any help, in any way please feel free to call us and we will do whatever we can to make sure you are satisfied.

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A Poem

The path was silent, except for the sound of us. We knew that eyes watch from each side. Making our way, down the path.

His hooves carried me down the path.
Not a wide path but meant to be travelled.
Once again, we were on our way.
Together we left it all behind.
This was what we did.
There was no destination.
We just knew we were going somewhere, not too far, but somewhere.
The sun moved with us, stopping behind random clouds.
We kept going.
It was my job to lead us and his job to take us there.
He knew he could trust me; I knew I could trust him.
Our time together was treasured.
It was new to both of us, every time.
Knowing we had each other made it an adventure we both wanted.
The path was silent, except for the sound of us.
We knew that eyes watch from each side.
Making our way, down the path.
Enjoying the peace, without expectation.
In itself, this was what we longed for.
The time came, as it always did, to go.
We both wanted to run, run fast as though our destination was an urgent request.
As though we had no time to waste, he moved without effort.
I knew what was to come.
Off we went, the feeling of freedom. The freedom from fear. We went as fast as we could.
The ground passed by as though it was water flowing beneath us in the direction we had just come.
The Maple trees watched and waved their leaves as we passed.
We were flying, I was sure of it.
I breathed as deep as I could and wished this time could go on forever.
To the top of the hill, we climbed.
His thundering hooves never missing a beat.
We began to slow, his head raised slightly.
I could see a meadow as we reached the crest of the hill.
His ears focussed on the nearing wide-open space.
He slowed to a walk, taking in the new view.
We were here.
We lived in the moment breathing it all in.
It would be over soon, as time waits for no one.

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