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Our Shipping Policy
STORE PICKUP - 8129 Harvie Road, Surrey BC V4N 6A8
  • Our warehouse is our office where it all comes together. Here we ship our orders and have our store set up with a full supply of inventory for local shoppers and curbside pickup.
  • Pickup and Shopping hours are Wednesdays 10 AM to 2 PM. If you need a different pick-up time, send us an email and we are happy to set a time that works for you. info@hairybackranch.com 604.866.6060
  • Curbside pickup orders will be held for 30 days only. Unless other arrangements are made previous to 30 days, items will no longer be held and be un-refundable.
FREE SHIPPING - in Canada for orders over $50
  • Orders are generally shipped within 72 hours (Monday - Friday) using Canada Post. Canada Post's delivery standard is 2 - 7 days.
  • Free shipping on orders over $50 in Canada (excluding taxes).
  • A Flat Rate shipping fee of $10 applies to orders under $50 (excluding taxes) and applies to shipping to all parts of Canada.
FLAT RATE SHIPPING - USA and International
  • Orders are generally shipped within 72 hours (Monday - Friday) using Canada Post. Canada Post's delivery standard is 2 - 7 days.
  • A Flat rate shipping fee of $10 applies to orders shipping to the USA
  • A Flat rate shipping fee of $40 applies to orders shipping to accepted International destinations.

Refund Policy

Our intent at Hairy Back Ranch is to create products of exceptional quality and value. If you have experienced less than this, we want to know.

If you are not happy with your purchase, return it to us within 30 days and you will be refunded without question.

Please include your original receipt with your purchase.

Customer service is one of the most important services we can provide to our customers. At Hairy Back Ranch we want to go over and above your expectations. If we can be of any help, in any way please feel free to call us and we will do whatever we can to make sure you are satisfied.

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About Hairy Back Ranch

It all revolves around our little horse logo, drawn for us by a talented artist right here in Langley.

What are we even doing here…

Let me tell you.

It all revolves around our little horse logo, drawn for us by a talented artist right here in Langley. We needed a special little horse that would represent our brand, Hairy Back Ranch®. I called her and asked for a hairy horse, that was it. She delivered. As soon as we saw him, we knew he was the one. The way his hair is messy, soft, and flowy all at the same time. His gentleness, says c’mon, let’s take a ride. He could be anyone’s horse. 

Often when you meet your first horse for the very first time, you look at him and your heart skips a beat. You walk right up to him, place your hand on his shoulder, look into his eyes, and almost immediately you have that feeling. You feel his breath as he sniffs you. You immediately want more. 

We turn to the person that came with us to see him…and say, “He’s the one”. 

I know this sounds like a fairy tale but I have heard this kind of story. It really does happen like that sometimes. You just know when you know. It is like he was waiting for you to come. 

Hairy Back Ranch is about everyone. The love of horses. The love of comfort. 

The beginning of our little brand’s journey, that’s what we are doing here. ????

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